Salt Lake City

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Requisition ID 
Minimum Salary 
USD $14.76/Hr.
Maximum Salary 
USD $21.98/Hr.
Post End Date 
US-UT-Salt Lake City

More information about this job


Under the direction and closer supervision of the Parking/Civil Manager, incumbent applies the basic skills required to conduct hearings and adjudications in a variety of small claims proceedings including hearings, filings, and appeals. Interprets City code, state statutes and assesses penalties in accordance with City ordinance and policies. Ensures proper disposition of a variety of civil enforcement actions, including but not limited to: vehicle impounds; parking violations; and ground transportation, snow removal and noise compliance issues occurring within City limits. Provides information and coordinates activities with citizens, compliance (parking enforcement) officers, police agencies, court personnel, attorneys and other city, county and departments.


  • Conducts hearings in a variety of small claims proceedings including hearings, filings, and appeals. Reviews case facts to assess penalties or determine if violations should be reduced, modified, or dismissed, in consideration of aggravating and mitigating factors. May amend charges according to established City ordinance and policies. Interprets City code, state statutes and explains court procedures and decisions to grievants.
  • Receives and processes telephone, Internet and walk-in disputes regarding civil enforcement notices. Interprets, communicates and explains city codes, grievance procedures and appeals process either verbally or through written correspondence.  Conducts hearings in person, through the mail or via the Internet.
  • Authorizes the impoundment or immobilization of vehicles for the parking enforcement division. Conducts impound hearings, determines payment amount and authorizes the release of vehicles.  Determines the validity of vehicle impounds as a result of action taken by the Police Department.  Researches if probable cause existed on cases resulting in the impoundment of a vehicle.  Coordinates special fee waiver requests with the Police Department.
  • Establishes and maintains effective working relationships with members of the general public, attorneys, Compliance Division personnel, Police Department, state Motor Vehicle Division, and representatives from other city, county and state agencies.
  • Prepares and files official documents with the court.
  • Researches and responds to inquiries; makes error corrections; resolves discrepancies and provides notices of action to defendants.
  • Sets up Small Claims / Administrative Law contested hearings for individuals appealing their civil notices beyond the initial hearing.
  • Performs other duties as assigned.


  • Graduation from high school or equivalent, plus two years’ work experience including court operations/proceedings, compliance or law enforcement. Education and work experience may be substituted one for the other on a year-for-year basis.
  • Current Utah Bureau of Criminal Investigation DMV and NLETS systems certification (or the ability to obtain within six months after hire). Utah notary public commission (or the ability to obtain within six months after hire) may also be required.
  • General knowledge of and ability to understand, interpret and apply city codes, state statutes, small claims court rules and legal processes. Basic knowledge of hearing procedures; administrative and legal requirements.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to apply critical thinking skills; handle multi-faceted situations in a quick and efficient manner; and maintain confidentiality.
  • Ability to provide accurate, timely and courteous customer service under stressful and adverse circumstances.
  • Ability to apply listening skills, gather facts and make fair and sound judgments. Ability to demonstrate confidence, maintain professionalism, and convey a well-developed sense of self and timing.
  • Ability to work well as a team member and effectively maintains relationships with co-workers and other stakeholders.
  • Demonstrated proficiency in the operation of a personal computer, including use of applicable systems and software applications.

Desired Qualifications

  • Bilingual in Spanish.
  • Prior completion of the Utah Dispute Resolution Basic Mediation course.

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