Salt Lake City

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PBX OPERATOR

PBX OPERATOR

Requisition ID 
2017-3257
Department 
911 BUREAU
Minimum Salary 
USD $13.29/Yr.
Maximum Salary 
USD $19.80/Yr.
Post End Date 
11/21/2017
Location 
US-UT-Salt Lake City

More information about this job

Overview

Under the general supervision of the 911 Bureau Operations Manager and/or section supervisor, incumbent performs a variety of skilled, non-emergency call-taking transfer and support duties, as needed, to assist bureau 911 call-takers, dispatchers, and managerial staff. This specialized call-taking work requires the exercise of appropriate judgment and the ability to efficiently transfer citizens to the correct division or department within the Cities of Salt Lake and Sandy.

Responsibilities

  • Compiles and maintains record of departmental/divisional transactions and activities through computer-aided-dispatch (CAD) and records management systems (RMS). Performs a variety of clerical duties utilizing knowledge of departmental systems, operational procedures and specialized office equipment.
  • Using a computer-aided dispatch and telephone system, answers non-emergency lines which include calls and requests for assistance from various public and private agencies. Reviews and prioritizes calls as either emergency or non-emergency and acts accordingly.
  • Answers phone and gives information to callers or researches information needed, and independently follows through on requests verbally or in writing. Responsible for interpretation of federal, state, city or departmental policies and relaying that information to the general public, department personnel and other city employees.
  • Contacts other Police and Fire/EMS agencies, public and private utilities companies, various government agencies, and outside specialists, as requested by public safety officials.
  • Operates computer in order to maintain, track and retrieve data. Determines computer format for reports and data collection.  Catalogs, files and records data in accordance with departmental policies and procedures.
  • Complies with all City, Department (Police & Fire), and 911 Communications Bureau policies and procedures.
  • Performs other related technical duties and special projects as assigned.

Qualifications

  • Graduation from high school or equivalency with 0-2 years of experience in an office environment. Experience and training should include call-taking experience, records management, customer service, data entry and retrieval from computer terminals.
  • Ability to type 35 wpm net and/or proficiency in the use of computers for filing system, word processing and/or spreadsheets, depending on departmental requirements.  This must be verified by Job Services.
  • Ability to operate various standard office equipment and other specified technical equipment.
  • Ability to maintain composure and relate well with the general public under adverse circumstances and stressful situations.
  • Ability to learn divisional operations, departmental procedures and systems and related law and regulations.
  • Ability to hear, speak clearly and be easily understood.
  • Ability to maintain positive working relationships and effective oral and written communication on a regular basis with department management, supervisors, other employees, professional peers and the general public.

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