Salt Lake City

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CIVIC ENGAGEMENT PROGRAM SPECIALIST

CIVIC ENGAGEMENT PROGRAM SPECIALIST

Requisition ID 
2017-3292
Department 
COMMUNITY & NEIGHBORHOODS
Minimum Salary 
USD $43,451.00/Yr.
Maximum Salary 
USD $59,259.00/Yr.
Post End Date 
12/21/2017
Location 
US-UT-Salt Lake City

More information about this job

Overview

Under general direction, incumbent works as a member of the Engineering Team to ensure timely and consistent communication with stakeholder groups. This position is responsible for review and execution of communication efforts that provide clear and concise messaging consistent with the mission and purpose of various department and citywide programs. Critical skills include the ability to collect, explore and analyze research data, community trends and opportunities related to public issues. Responsibilities may include exercise of independent judgment and discretion while managing a program requiring coordination with private partners, government and non-profit agencies.

 

This position requires excellent verbal and written communication skills along with knowledge and experience with a broad range of communication technology. This position will also be responsible for responding to citizen complaints.

Responsibilities

  • Supports the development of an engaged community within Salt Lake City. Proactively invites and encourages people to participate in these opportunities, whether in person, online, or otherwise.
  • Builds a centralized calendar of opportunities to provide public input and communicates that calendar to the public. Develops a community of subscribers who want to be made aware of these opportunities. Acts as a reporter of City business and activities so that the public is aware of opportunities and invited to be a part of them.
  • Performs a wide variety of research and analysis pertaining to various administrative, operational and public policy assignments. Serves as an informational resource to the public, city departments, agencies, community-based groups, etc.
  • Writes research findings and proposes recommendations based on research. Identifies issues, examines alternative approaches and changes necessary to current policies, procedures and business practices.
  • Watches for emerging issues and trends in constituent feedback and complaints. Ensures that trends and emerging issues are reported to leadership as appropriate.
  • Develops social marketing and communication initiatives regarding programs, policies and initiatives.
  • Reviews and edits handouts, brochures, websites, press releases, and other community relation materials.
  • Will assist in the implementation of both the Customer Relations Management (CRM) tool as well as a centralized Email List Serve.
  • Receives and reviews incoming correspondence; refers routine matters to appropriate parties for action and follow up to ensure proper disposition.
  • Some occasional travel may be required.
  • Performs other duties as assigned.

Qualifications

  • Graduation from an accredited college or university with a Bachelor’s degree in a related field, plus three to five years related work experience. Related education and experience may be substituted one for the related other on a year-for-year basis.
  • Extensive knowledge of state and local government processes, including an understanding of internal procedures and organizational structures, and community organizing/planning.
  • Ability to maintain an effective working relationship with individuals of diverse backgrounds, including public officials, community leaders, employees, the media, other governmental agencies and the general public.
  • Strong knowledge of modern office administration, business English, grammar, correspondence formats and composition.
  • Ability to operate a personal computer, including standard office software (e.g. Microsoft Word, Excel, etc.), and office equipment. Demonstrated ability to utilize various computer software programs for word processing, data processing, presentation, statistical analysis, HTML, web applications and desktop publishing work.
  • Knowledge of current principles and practices of community-based social marketing, as well as knowledge of the use of social media to reach target audiences.
  • Excellent interpersonal skills and the ability to communicate effectively, both orally and in writing.
  • Possession of a Utah driver’s license or driving privilege card.

 

DESIRED QUALIFICATIONS:

  • Prior work experience in a municipality, state or other governmental entity.
  • Ability to communicate in Spanish.

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