Under the general guidance of the City’s Building Official, supervises the development review staff, plans examiners and development review processing staff. This position will also provide functional supervision for across disciplines for either the One-Stop-Shop or the Paperless Plan Review staff, including planners, engineers, and public utilities.
This professional position requires extensive expertise in development review processes and relevant ordinances, as well as the management of staff who perform development plan reviews and over‑the‑counter development review and building permit work as well as the ability to resolve difficult customer service issues.
Includes advance skills using and training staff and customers in the use of the software for permit issuance and electronic plan review and tracking. Will supervise and take an active role in all customer complaints and concerns within the One-Stop or with the Paperless Plan Review process.