Salt Lake City


Requisition ID
Minimum Salary
USD $14.76/Hr.
Maximum Salary
USD $21.98/Hr.
Post End Date
US-UT-Salt Lake City


Working under closer supervision of a Dispatch Communications Supervisor, incumbent receives incoming emergency and non-emergency calls requesting police, fire, and EMS assistance from the Salt Lake City 911 Communications Bureau.  Operates telephone and computer-aided dispatch (CAD) systems to route calls and relay information during field activity to appropriate department personnel, public safety officials or other agencies. 


This position may require non-traditional hours and overtime as needed to cover a 24-hour-per-day operation.


  • Using a computer-aided dispatch and telephone system, answers emergency 911 lines including calls and requests for assistance from various public and private agencies. Reviews and prioritizes calls as either emergency or non-emergency. 
  • Responds to inquiries, transfers calls and/or records, and inputs call information into computer database. Determines level and type of response needed and takes appropriate action based on established protocols, policies, and procedures.
  • May be required to maintain contact with caller to obtain and relay additional information and/or provide instructions until emergency field personnel arrives on the scene. May provide emergency, life-saving first aid or safety instructions based on clearly defined policies and guidelines.
  • Contacts other Police and Fire/EMS agencies, public and privates utilities, various government agencies and outside specialists, as requested by public safety officials.
  • Responds to field officers requests for information regarding vehicle registrations, driver license status, criminal histories, outstanding warrants, etc. Receives and dispenses information on city, state and private property impounds, repossessions, stolen and recovered vehicles.
  • Initiates contact with callers who have disconnected from 911 emergency lines to determine if an emergency exists. As necessary, sends calls to Public Safety Dispatcher II or III to dispatch emergency units to the scene for follow-up.
  • Operates TTY system to communicate with the deaf public. Must be able to continue communication in order to determine call type and priority for response from police, medical or fire personnel.
  • Provides prior notification and pertinent information to domestic violence victims regarding release of suspected offenders. If unable to make phone contact with victims, ensures field personnel are notified and dispatched to make contact in person.
  • Receives and records information obtained from reports on minor criminal acts, crimes with minimal dollar amounts, and no suspect information. Enters all information into computer database.
  • Monitors computer equipment, alarm systems and video surveillance equipment; notifies the Dispatch Communications Supervisor in the event of an emergency or malfunction.
  • Complies with all City, Department (Police & Fire), and 911 Communications Bureau policies and procedures.
  • Performs other related duties as necessary.


  • High school diploma or GED equivalency.
  • Ability to operate standard office equipment, including personal computers and word-processing software.
  • Ability to work rotating shifts and holidays.
  • Ability to maintain composure and relate well with the general public under adverse circumstances and stressful situations.
  • Ability to maintain positive working relationships and effective oral and written communication on a regular basis with department management, supervisors, other employees, professional peers and the general public.
  • Ability to hear, speak clearly and be easily understood.
  • Must obtain certification in Emergency Medical Dispatching (EMD), Emergency Fire Dispatching (EFD), Emergency Police Dispatching (EPD), Cardio-pulmonary Resuscitation (CPR) Certification, Bureau of Criminal Identification (BCI) Certification, and Police Officers Standards and Training (POST) Dispatch Certification during probationary period and maintain certification during the course of employment.
  • Successfully pass all examinations required by the 911 Communications Bureau. Due to the critical nature of this position, incumbents must undergo an extensive orientation and training period of one (1) year. Individuals who fail to meet required performance standards as aPublic Safety Dispatcher during or at the conclusion of this training period will be deemed ineligible for continued employment.
  • Possession of a valid state driver license or Utah driving privilege card.


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