Salt Lake City

  • CONSUMER PROTECTION ANALYST

    Requisition ID
    2018-3582
    Department
    FINANCE
    Minimum Salary
    USD $14.70/Hr.
    Maximum Salary
    USD $19.47/Hr.
    Post End Date
    11/26/2018
    Location
    US-UT-Salt Lake City
  • Overview

    This is specialized work in consumer financial protection matters with a goal of deterring unfair, deceptive and fraudulent business practices.  Incumbent will assist in developing the City’s consumer protection policies and technical capacity. This includes data tracking and analysis, outreach, training and cooperative communication.  Incumbent will track and review consumer initiated complaints and may investigate business practices to identify civil or criminal violations of consumer protection laws. This position will work closely with state agencies and community groups to train and inform consumers and businesses on the City’s role in consumer protection.

     

    This is a grant-funded limited time position.

    Responsibilities

    • Establish data collection tools, methods, and procedures for in-take and logging of consumer complaints.
    • Develop procedures to process complaints for referral, civil enforcement, and/or internal review.  Independently investigate complaints or conduct research in response to inquiry.
    • Assist consumers with a wide variety of technical questions or complaints requiring research or investigation. Must respond to highly complex inquires in a specific area.
    • Analyze consumer complaint data collected and author an analysis results report.
    • Assist in the design of the program’s webpage with on-line consumer complaint portal.
    • Assist in the design of an outreach campaign to build public awareness of consumer protection resources, and educate businesses of enforcement practices and municipal authorities. 
    • Conduct consumer outreach using electronic and mail dissemination methods and in- person neighborhood listening sessions conducted at community council meetings.

    Qualifications

    • Associate’s degree in business or public administration, business law, or related field, plus two years' experience in a public or private agency with responsibilities similar to this position. Education and experience may be substituted one for the other on a year-for-year basis.
    • Knowledge of or the ability to quickly learn Utah Consumer Protection laws and other consumer resources.  Must have the ability to apply this knowledge to complex situations.
    • Ability to demonstrate tact, patience and understanding while delivering quality customer service to the public, supervisors and co-workers, often under sometimes adverse and volatile situations.
    • Ability to communicate effectively through written or oral means. Ability to create and deliver training programs and presentations to consumers and city/community stakeholders.
    • Knowledge of functions of regulatory agencies and other sources of consumer assistance.
    • Must have strong interpersonal skills as well as strong oral and written communication skills.
    • Experience in conducting investigations or research as well as the ability to gather information from consumers and assistance resources
    • Ability to utilize computer software including Microsoft Office Word, Excel and various computer applications and online resources.

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