This classification is reserved for incumbents whose position is covered by the contract of a recognized collective bargaining unit.
Incumbents work under closer supervision of the Division Director and Shift Supervisors while processing, reviewing and gathering police information from a variety of handwritten documents, electronic storage and mobile data devices. Enters and reviews data in automated Records Management Systems (RMS). Researches and retrieves information in response to request for service from department employees, other agency personnel and the general public, including GRAMA records requests.
This work requires some independent judgment, effective decision-making, and frequent interaction with other employees and the general public.
From handwritten documents and electronic devices enters and/or transcribes police reports, events, and associated records and documents into the automated Records Management System (RMS). Verifies and appends all associated police reports/documents, property reports, arrest bookings, and citations to the appropriate reports. Operates computers and specialized office equipment.
Reviews all entry components in the Records Management System (RMS) for accuracy.
Receives and processes telephone, electronic, and walk-in inquiries and requests for service from department employees, other agency personnel and the general public by phone or in person. Uses knowledge of the Records Management System (RMS) and operation procedures to research, collect, or retrieve information to respond to inquiries. Safeguards police records and ensures that any data is disseminated in accordance with policy, statutes, and law.
Provides information and referrals as necessary in response to queries or complaints from the public and other agencies. Routes and tracks specific GRAMA (Government Records Access and Management Act) requests to the appropriate division or staff members in order to provide the proper information to the requestor.
Receives and acts on the National Law Enforcement Telecommunications System (NLETS) and Teletype messages and requests. Composes written responses to teletypes to acknowledge receipt or to notify the sender of action taken. Reviews all National Crime Information Center (NCIC) to ensure accuracy and quality control; makes entries and removes information pertaining to missing persons, stolen vehicles/articles/guns and wanted persons on National Crime Information Center (NCIC).
Makes decisions and performs a variety of duties utilizing knowledge of and in accordance with unit and departmental policies and procedures as well as state law and city ordinances.
Assists supervisors and other law enforcement personnel by researching and providing requested information and records that are needed. Receives and processes various types of reports and requests for services from divisional, departmental, law enforcement, prosecutorial and judicial employees as well as the general public.
Sorts and distributes mail and drives a vehicle to deliver to and receive mail from other city/county offices or to complete other delegated tasks.
May provide training to unit employees on specific functional areas, and may act as a team/shift leader as necessary.
Performs other related duties as required.
Graduation from high school or possession of GED certificate.
Ability to obtain and maintain, within six months of hire, certification on Utah Criminal Justice Information System (UCJIS) files and successfully complete established Records Management System (RMS) training and examination.
Ability to operate specialized office equipment and other specified technical equipment. Knowledge of procedures to correct minor equipment problems and refer major problems properly.
Ability to perform related duties with a high level of accuracy and expertise.
Effective verbal communication skills.
Must successfully pass all appropriate examinations as required by the Salt Lake City Civil Service Commission Rules and Regulations.
Possession of valid state driver license or Utah driving privilege card.