About the Position
Reporting to a Compliance Division Field Supervisor, incumbent performs duties associated with Compliance Division operations while assigned to the City parking enforcement team. Associated duties include: enforcement of parking codes and ordinances, response to parking-related citizen complaints, issuing citations, response to customer inquiries, payment receipt and issuing property to owners in accordance with established policies and procedures.
All incumbents serve in a position of trust and are required to maintain a high level of personal and professional integrity while providing substantial customer service to both external & internal customers, including vendors.
Duties & Responsibilities
- Enforces and explains parking code violations and ordinances to citizens. Issues parking tickets when indicated at pay station areas, time zone areas, and safety and restricted parking zones, with a handheld enforcement system. Marks restricted and timed zone parking areas and issues parking tickets when appropriate. Patrols and enforces public parking areas and lots to ensure compliance of parking ordinances ensuring the safety of vehicular travel throughout the city. Performs enforcement duties while either on a bicycle or in a city vehicle. Properly maintains and keeps inspection reports for assigned bicycle and/or vehicle.
- Serves as an ambassador for Salt Lake City, helping citizens & visitors with questions, concerns, and issues related to parking and general information.
- Coordinates enforcement activities with various city departments.
- Responds to and resolves citizen complaints in assigned areas including improper and/or illegally parked vehicles. Reports suspicious activity to the proper agency throughout the city.
- Issues impound notices, impounds vehicles and/or places/removes a vehicle immobilization device on vehicles when required.
- Participates as part of an overall enforcement team and contributes positively towards team performance goals.
- Completes all required documentation and reporting related to operational needs. Accesses secure databases and inputs data as required for official operational purposes. Maintains the integrity of secure informational databases and limits access on a need-to-know basis only.
- Participates in all aspects of disaster preparedness training & drills and is available to support the city as needed during extreme & disaster events.
- Other duties as assigned.
- Graduation from high school or GED.
- Must possess a valid state driver’s license or Utah driving privilege card.
- Must be a minimum of 18 years of age.
- Ability to work effectively with the public and demonstrate outstanding customer service skills.
- Ability to constantly meet performance objectives in support of City’s goals and objectives.
- Ability to safely operate vehicles such as jeeps, tow trucks and/or forklifts.
- Ability to ride a bicycle for extended periods of time may be required.
- Ability to make safety decisions and work in the public way.
- Demonstrated ability to read and write legibly, and maintain accurate records. The ability to use a computer and computer applications such as MS Office as well as ticketing and work management systems for the input/retrieval of data and reports.
- Ability to maintain, uphold and control the integrity of secure informational databases on an operational need-to-know basis only.
- Proven ability completing duties while following safety requirements and integrating safety concerns into daily operations
- Previous enforcement experience.
- Previous customer service experience.
- Participation in the Utah Retirement System that includes programs such as Pension, 401(k), and 457.
- 95% paid premiums in a High Deductible Health Plan.
- Dedicated Employee Health Clinic.
- Utah Transit Authority Pass.
- Professional Growth Programs.
- 11 paid holidays, 1 floating holiday.
- Paid vacation hours per pay period, escalating with time of service.
- Starting allocation of 40 hours of Personal Leave per calendar year, escalating with time of service.