This position may be filled as a Network Support Administrator I or II, depending on the qualifications of the selected candidate.
Under the guidance of the Network Support Team Manager, the Network Support Administrator II coordinates and completes tasks pertaining to supporting customers that use City computer, phone, and data network resources. This includes planning, coordinating, installing, configuring and maintaining networked desktop computers, laptops, mobile devices, printers, phones, data equipment, and software for City departments. Responsibilities will also include providing onsite technical support at off-site buildings, working with the Software Support Team and the Software Engineering Team regarding software and application issues, working with the Network System Engineer Team in resolving issues involving network connectivity, throughput, and overall LAN performance, and mentoring and training Network Support Team I Administrators.
Various work schedules may be required to accommodate the hours that the Help Desk and onsite technical support staff are available for City customers. Occasional weekend work and on-call work may be required.
Additional job knowledge, skills, and abilities required include: