Salt Lake City


    Requisition ID
    911 BUREAU
    Minimum Salary
    USD $16.76/Hr.
    Maximum Salary
    USD $25.20/Hr.
    Post End Date
    US-UT-Salt Lake City
  • Overview

    Working under general supervision of a Dispatch Communications Supervisor, incumbent receives incoming emergency and non-emergency calls requesting police, fire, and EMS assistance from the Salt Lake City 911 Communications Bureau.  Operates telephone, radio and computer-aided dispatch (CAD) systems and dispatches emergency units and/or personnel in response to requests for assistance for either Police or Fire/EMS. Coordinates communications during field activity and relays information to appropriate department, public safety officials or other agencies. 


    This position may require non-traditional hours and overtime as needed to cover a 24-hour-per-day operation.


    • Using a computer-aided dispatch and telephone system, answers emergency 911 lines including calls and requests for assistance from various public and private agencies.  Reviews and prioritizes calls as either emergency or non-emergency.
    • Responds to inquiries, transfers calls and/or records, and inputs information into computer database. Determines level and type of response needed and takes appropriate action based on established protocols, policies, and procedures. 
    • Uses Automatic Vehicle Locator (AVL) and mapping software to aid in the dispatching and tracking of units in the field.
    • Uses multi-channeled computerized radio system to dispatch either Police or Fire/EMS units and communicates with field personnel. Updates emergency units en-route to a scene, as additional information becomes available.  Patches channels in accordance to policies and guidelines and major situations or events.
    • May be required to maintain contact with caller to obtain and relay additional information and/or provide instructions until emergency field personnel arrives on the scene. May provide emergency, life-saving first aid or safety instructions based on clearly defined policies and guidelines.
    • Contacts other Police and Fire/EMS agencies, public and privates utilities, various government agencies, and outside specialists, as requested by public safety officials.
    • Responds to field officers requests for information regarding vehicle registrations, driver license status, criminal histories, outstanding warrants, etc. Receives and dispenses information on city, state and private property impounds, repossessions, stolen and recovered vehicles.
    • Initiates contact with callers who have disconnected from 911 emergency lines to determine if an emergency exists. If unable to make contact via phone, dispatches emergency units to the scene for follow-up.
    • Operates TTY system to communicate with the deaf public. Must be able to continue communication in order to determine call type and priority for response from police, medical or fire personnel.
    • Provides prior notification and pertinent information to domestic violence victims regarding release of suspected offenders. If unable to make phone contact with victims, ensures field personnel are notified and dispatched to make contact in person.
    • Receives and records information obtained from reports on minor criminal acts, crimes with minimal dollar amounts, and no suspect information. Enters all information into computer database.
    • Monitors computer equipment, alarm systems and video surveillance equipment; notifies the Dispatch Communications Supervisor in the event of an emergency or malfunction.
    • Complies with all City, Department (Police & Fire), and 911 Communications Bureau policies and procedures.
    • In the absence of a floor dispatch communications supervisor and a Public Safety Dispatcher III, may be requested to act as a lead dispatcher, as needed.
    • Assists with on-the-job training and mentoring of Public Safety Dispatcher I’s.
    • Performs other duties as assigned.


    • High school diploma or GED equivalency plus a minimum of one year equivalent experience as a Public Safety Dispatcher I and successful completion of either Fire/EMS or Police Dispatch training and training exams.
    • Ability to operate standard office equipment, including personal computers and word-processing software.
    • Ability to work rotating shifts and holidays.
    • Ability to maintain composure and relate well with the general public under adverse circumstances and stressful situations.
    • Ability to maintain positive working relationships and effective oral and written communication on a regular basis with department management, supervisors, other employees, professional peers and the general public.
    • Ability to hear, speak clearly and be easily understood.
    • Must maintain certification in Emergency Medical Dispatching (EMD), Emergency Fire Dispatching (EFD), Emergency Police Dispatching (EPD), Cardio-pulmonary Resuscitation (CPR) Certification, Bureau of Criminal Identification (BCI) Certification, and Police Officers Standards and Training (POST) Dispatch Certification during the course of employment.
    • Successfully pass all examinations required by the 911 Communications Bureau.
    • Possession of a valid state driver license or Utah driving privilege card.


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