Salt Lake City

  • AIRPORT OPERATIONS COORDINATOR I

    Requisition ID
    2019-3950
    Department
    AIRPORT
    Minimum Salary
    USD $15.20/Hr.
    Maximum Salary
    USD $22.86/Hr.
    Post End Date
    1/18/2019
    Location
    US-UT-Salt Lake City
  • Overview

    Why Salt Lake City Corporation?

     

    Salt Lake City is one of the nation’s best places to live, work and play. Maintaining that reputation as well as implementing new progressive solutions for sustainable growth, means that we need the best people working here. We’re looking for civic minded individuals who want meaningful work that will directly impact the city that we all love. When you join us, you will have the security and peace of mind that comes from a career in local government. We pride ourselves on our dedication to gender pay equity and a friendly and respectful atmosphere for all. Submit an application and see for yourself why Salt Lake City Corp. is the best place to work!

     

    We choose only the very best to work for the residents of this great city — and we reward our hardworking employees with a generous benefits package. 

     

    • Medical+HSA/Dental/Vision/Life Insurance
      • Medical Premium is only $16 a month for a single and $52 a month for a family
    • Paid time off
      • 12 vacation days + 11 paid holidays + 5 paid personal days
      • Six weeks of paid parental leave to all new parents
    • Tuition Reimbursement up to 4k dollars a year
    • Pension or 401K with 10% of salary contributed by the city, no match required
    • Dedicated Wellness Clinic for employees and their families
    • Discounted Auto/Home/and Pet Insurance
    • Employee Assistance Program
    • Training and Development

    Under the supervision of the Airport Operations Supervisor and the Airport Communications Support Manager provides the main communication link to all Salt Lake City Department of Airports personnel, area airports, airport tenants, and passengers traveling through the Salt Lake City International Airport. Dispatches airport police officers, fire fighters, the National Air Guard base, airport maintenance, and airside and landside officers. Operates various computer systems and programs including aviation specific systems, alarm systems and closed circuit TV. Receives emergency and non-emergency calls and information. Receives, directs, and coordinates all responses to mass casualty incidents, aircraft emergencies and other incidences in order to maintain safety, security, and efficient operations of the aviation airports operated by the Salt Lake City Department of Airports.

    Responsibilities

    • Coordinates emergency response to situations involving commercial, general aviation, and cargo aircraft, medical, fire, police, and severe weather conditions. Responsible for the dispatch of Airport, Police and Fire personnel on aircraft emergencies, medical problems, and fire or police situations utilizing a multi-channeled radio system. Coordinate communication during field activity and relay information to appropriate department, station, public safety official or other agency. Accuracy in performing assigned duties is critical as many requests for assistance can be either violent or life threatening in nature and may compromise the safety of field personnel. Updates police and fire personnel as additional information becomes available. Simultaneously coordinates emergency communications among representatives of the airlines, airport tenants and airport employees. Monitors other agencies’ channels as requested by supervisors involved in major situations or events. Responds to field unit activation of emergency buttons on radios.
    • Operates a computer aided dispatch system (Spillman CAD) to receive, review and prioritize emergency and non-emergency calls and requests for assistance from airport passengers, tenants, employees, outside agencies, various government agencies and public and private utilities. Takes appropriate action based on policies and procedures for all requests for assistance, emergency and non-emergency calls. May provide emergency, life saving first aid instruction based on clearly defined policies and guidelines. Ensure all entries are accurate and records are updated and properly maintained for future data reporting purposes. 
    • Responds to requests for information from Police Officers in the field regarding vehicle registrations, drivers’ license status, criminal histories, outstanding warrants, and other necessary background information. Coordinates all impounds of vehicles. Operates Salt Lake City and County co-shared record keeping system (Versadex). Enters information into database on all stolen/recovered vehicles and missing/wanted persons outside of the City’s jurisdiction. 
    • Coordinates first response activities of the K-9 bomb detection teams for the Intermountain area. Responds to call, acquires necessary data, contacts detection team, and coordinates all initial activities.
    • Monitors and operates over 200 CCTV (closed circuit television) cameras throughout the airport. Uses cameras to assist police officers, observe possible safety or security issues and for crowd control. Ensures cameras are properly positioned to record aircraft alerts or police situations as necessary. Record and retrieves camera data to resolve immediate and ongoing investigations.
    • Monitors security alarms, fire alarms, equipment alarms, weather service data and runway conditions, building maintenance systems, burglary/fire alarms at remote buildings outside terminals. Monitors security access computer. Acknowledges all alarms and determines priority according to policy and procedures and inherent liability.  
    • Prepares and distributes Notices to Airmen (NOTAMs). Issues severe weather warnings including high wind warnings and fog seeder launch notifications to designated agencies and individuals. Coordinates, logs and tracks records of all airfield activities in order to maintain Federal Aviation Regulations (FARs) and Part 139 compliance. 
    • Monitors and operates at least twenty-four (24) computer/equipment systems. Use computerized system to make emergency notifications in case of severe weather, evacuation, aircraft emergency or other critical situation. Maintains contact with Federal Aviation Administration (FAA), Transportation Security Agency (TSA) and the Airport Control Tower as necessary. 
    • Receives, coordinates and dispatches routine and emergency maintenance and janitorial requests. This includes all public roadways, grounds, parking lots and structures, ramps, runways, taxiways, vehicle gates, terminal areas both public and secured and all FBO (fixed base operators) ramps and hangars. Enters all requests in computerized maintenance program. 
    • Coordinates responses to ground transportation and terminal service requests. Responds to requests for flight information, overhead pages and unattended bags. Responds to inquiries from the general public and tenants regarding airport related and general information issues. Provides and coordinates translation services for a wide variety of foreign languages including sign language either through AT&T Language Line or airport volunteers. 
    • Provides after hours, weekend and holiday services including replacing lost and damaged badges, responding to lost and found inquiries and releasing lost and found items to owner. Provides commercial vehicle access after screening for validity and security. Provides overhead paging services and cab starter services after hours. 
    • Performs other duties as assigned to ensure the safe, secure and efficient operation of the Salt Lake City Department of Airports.

    Qualifications

    • Graduation from high school or GED equivalency.  
    • Two years communications or dispatching experience or training.
    • Ability to obtain National and State Emergency Medical Dispatch (EMD) certification. Ability to obtain recurrent training as necessary.
    • Ability to pass a security background check and fingerprinting for Bureau of Criminal Investigation Computer (BCI. Ability to successfully complete training and certification on BCI system. 
    • Ability to understand radio transmissions, speak clearly and be easily understood by radio. Knowledge of telephone etiquette and complaint-taking techniques. 
    • Demonstrated proficiency in use of computers and associated software. Ability to type 40 words per minute.
    • Ability to prioritize under time constraints and to handle multiple tasks simultaneously. Ability to adhere to prescribed routines and practices, maintain records, and to complete reports requiring accuracy.
    • Ability to work well with others, and to assist the public cooperatively and courteously. Ability to establish and maintain successful working relationships with individuals of diverse backgrounds.
    • Ability to communicate effectively in a variety of medias. Ability to respond tactfully and courteously under adverse and stressful circumstances.

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